A report reflects real, immediately-delivered analysis work — the moment it's generated, the AI queries, scraping, and scoring behind it have already run. Because of that, one-time purchases are final once a report has been generated, except where something went wrong on our end (see below).
You can cancel anytime from Settings. Cancellation takes effect at the end of your current billing period, and you keep full access until then — we don't refund or prorate the remainder of a partial month. There's no cancellation fee.
If something went wrong on our end, email us and we'll make it right. This covers things like:
We review these case by case and aim to respond within 2 business days.
Email support@seigeai.io with the domain and approximate date of the charge. If a refund is approved, it's issued back to your original payment method.
Paddle.com Market Ltd is the merchant of record for every purchase on Seige AI and processes all refunds on our instruction. Refund requests are also governed by Paddle's own Buyer Terms, which apply alongside this policy.
Questions about this policy: support@seigeai.io.